Resolving Dante Clocking Issues with Secondary Network

Modified on Thu, Oct 27, 2022 at 9:47 AM

When trying to sort through a clocking issue with a secondary redundant network, here are a few things to check to ensure everything is communicating properly.


Testing

  1. Manually change clock leaders and ensure clock leaders change smoothly without any hiccups
  2. Check latency status, IP addresses, and link speed for abnormalities 


Troubleshooting


  1. Take a look at the network topology. With a secondary network they should be parallel networks that do not cross over. Ensure that is the case by double checking each device. It could be a simple as a cable incorrectly patched.
  2. Ensure each device's network settings are set to Redundant, not Switched. Switched will act as a network switch, crossing Primary and Secondary. Changing this setting will require a reboot, but it only reboots the Dante hardware, not the device itself.
  3. Check settings inside of the Dante network switches. 
    1. Look at settings like EEE, PTP, IGMP Snooping/Querier, QoS
    2. If it is a Yamaha Dante switch, open up Yamaha Lan Monitor, open the web GUI (leave admin & password fields blank), go to Management, select Dante Optimization, and ensure Auto-Configure via LLDP is on.

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