Zoom Room Troubleshooting

Modified on Tue, Mar 12, 2024 at 2:11 PM

Pairing an iPad

  1. Open up Zoom Rooms app and select Zoom Rooms Controller
  2. Hit 'Sign In' and get a pairing code
  3. Open up zoom.us/pair on an Admin account
  4. Enter the pairing code and assign it to a Zoom Room


Logging in to a Zoom Room

  1. Ensure network connection and Zoom Room is updated via zoom.us
  2. Open Zoom Rooms, hit sign in
  3. Use pairing code or sign in to an Admin's account
  4. Assing to Zoom Room


IP Address Mismatch

  1. Exit Zoom Rooms using code 697
  2. Stop DVS and disable Dante
  3. Open Zoom Rooms again, verify new IP on zoom.us
  4. Exit Zoom Rooms, connect to Dante, start DVS, then open Zoom Rooms again



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