Sometimes gear fails. Whether it's new or old, we're able to help troubleshoot and coordinate repairs with manufacturers and authorized service center, taking the guesswork out of getting your gear back up and running.

Our Typical RMA Process

Most of the time your gear will follow our typical RMA process. This is for gear that is over 30 days from install, both under warranty and out of warranty. 

1. Troubleshoot with you to help identify the root cause of the issue. This can be done remotely, via email or a phone call.
2. Gather detailed notes to pass along to the manufacture. This includes Make, Model, SN, and a statement of the problem.
3. Summit will interface with the manufacture, finalizing troubleshooting and gather RMA details.
4. The RMA details are passed along to you. You will need to coordinate and pay to ship the gear to the manufacture. 
5. We will be notified once the gear is received and evaluated. If the gear is not under warranty, a quote will be passed along to us for approval which we forwarded to you for a signature. Please sign and send the document back to us.
6. Once we receive the signed quote, we release the funds to the manufacture. They finish up the RMA and ship it back to you at their expense. Tracking information will be passed along to you as well.
7. You receive your gear, fixed and ready to rock and roll! Take the time to verify everything is working as it should, and please reach back out if there are any hiccups.

Under 30 Days from Install

For most manufactures, there is a 30 day window from install in which they will take extra action to right any wrongs. This can include any gear that's dead-on-arrival, or something that caused the gear to prematurely fail. 

In this case we will fight for an Advanced Replacement. We will ask that the manufacture send you a new unit, while also providing the shipping to get the malfunctioning gear back.